Activate the right tools and people instantly – get all hands on deck fast.
Plus, there’s a bonus — structured communication. Securely coordinate between IT, security, SOC, risk and management teams too.
SOAR software is a platform used by security operation centers, CSIRT, PSIRTS and other security teams to keep people, processes and tools safe. The incident management software uses automated incident response processes in order to ensure that security and operations teams quickly mitigate threats.
By using a SOAR, no time is wasted in prioritizing, assessing and resolving security incidents.
Incident management workflows have five high-level steps – incident identification and logging; prioritization and categorization; diagnosis; incident response; and case resolution and closure. SOAR solutions use automation and intelligence to help cybersecurity teams and SOCs facilitate these steps, making incident response quicker.
From alerts to response, a SOAR platform uses automation to manage the orchestration of all the people, tools, and services needed to ensure speedy incident management and keep your business safer.
Communicate safely – internally and externally.
Maximize existing security tools.
Get added oversight and intelligence.
A cybersecurity ticketing system is the same as a help desk or IT ticketing system. Like an IT ticketing system, a SOAR uses tickets to document and track incidents from start to finish. But that’s only a small part of how a SOAR like STORM helps SOCs, CERTs and other security teams keep businesses safe.
When security incidents strike, companies need software that delivers a coordinated response based on automated IT security processes – a SOAR.
|OTRS ITSM Solution||STORM powered by OTRS|
|Process Automation||ITIL and operations processes available.||Easily define proven processes and playbooks.|
|Reporting||Focused on SLAs.||Focused on forensics and compliance.|
|Threat Intelligence||None.||Live data in ticket, e.g. IOCs.|
|Expertise||Possible upon request.||Consultants with ready-to-go security clearance work with your team for approximately 15 days.|
|Support Desk Staffing||IT and OTRS product experts.||Dedicated security experts.|
|Test Environment||No test instance.||Included test instance.|
STORM was developed by internal OTRS Group security operations experts using the OTRS service management platform as its foundation. OTRS is a world-renowned service management solution that complies with all GDPR-defined processes. The platform has been used by service teams of all sizes, across all industries, since 2001.
Led by the security expertise of the STORM team, the service management solution was developed into a full-fledged SOAR known as STORM.
Jens is an active leader in the cyberdefense community and has years of experience in security process design. He is also responsible for Security and Vulnerability Management within the OTRS Group.
He's been with OTRS Group for 15 years.
Rafael is a cybersecurity solutions engineer with 17 years of expertise in web development and software architecture. His focus is on critical projects that necessitate high performance and scalability.
Carlos has been the lead developer of the STORM solution since 2019. He has been with OTRS Group for more than 10 years, and he is currently responsible for handling all software-related security issues.
Leads STORM-specific support efforts.