STORM SOAR software means better incident management.
STORM powered by OTRS is cybersecurity incident management software that quickly manages orchestration, automation and response of security incidents.
Plus, there’s a bonus — structured communication. Securely coordinate between IT, security, SOC, risk and management teams too.
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SOAR software benefits your analysts, SOC and overall organization through automated workflows and built-in intelligence.
What is a security orchestration, automation and response tool?
SOAR software is a platform used by security operation centers, CSIRT, PSIRTS and other security teams to keep people, processes and tools safe. The incident management software uses automated incident response processes in order to ensure that security and operations teams quickly mitigate threats.
By using a SOAR, no time is wasted in prioritizing, assessing and resolving security incidents.
How Does a SOAR Platform Improve Incident Management?
Incident management workflows have five high-level steps – incident identification and logging; prioritization and categorization; diagnosis; incident response; and case resolution and closure. SOAR solutions use automation and intelligence to help cybersecurity teams and SOCs facilitate these steps, making incident response quicker.
From alerts to response, a SOAR platform uses automation to manage the orchestration of all the people, tools, and services needed to ensure speedy incident management and keep your business safer.
STORM has all four necessary SOAR components…and more. STORM features include:
Communicate safely – internally and externally.
- Encrypt and sign ticket notifications
- Encrypt emails to multiple recipients
- Automatically decrypt incoming encrypted email
- Use Postmaster filters for inbound encrypted email
- Sign and encrypt ticket notification content
- Use public S/MIME certificates from the LDAP
Maximize existing security tools.
- Numerous connectivity options via web services
- Extensive scripting engine to implement your own scripts
- SIEM data collection
Get added oversight and intelligence.
- In-ticket IP address information, e.g. from WHOIS or other web services
- In-ticket CVE or MS bulletin details
- Select the displayed attributes of linked objects, such as tickets
- Display the order of attributes of linked tickets in individual columns
- Flexible creation of ticket watchlists to keep you up-to-date, day or night
- Customized escalation times
How is a SOAR different from a cybersecurity ticketing system?
A cybersecurity ticketing system is the same as a help desk or IT ticketing system. Like an IT ticketing system, a SOAR uses tickets to document and track incidents from start to finish. But that’s only a small part of how a SOAR like STORM helps SOCs, CERTs and other security teams keep businesses safe.
When security incidents strike, companies need software that delivers a coordinated response based on automated IT security processes – a SOAR.
How do I decide between ITSM software and a SOAR?
|OTRS ITSM Solution||STORM powered by OTRS|
|Process Automation||ITIL and operations processes available.||Easily define proven processes and playbooks.|
|Reporting||Focused on SLAs.||Focused on forensics and compliance.|
|Threat Intelligence||None.||Live data in ticket, e.g. IOCs.|
|Expertise||Possible upon request.||Consultants with ready-to-go security clearance work with your team for approximately 15 days.|
|Support Desk Staffing||IT and OTRS product experts.||Dedicated security experts.|
|Test Environment||No test instance.||Included test instance.|
STORM was developed by internal OTRS Group security operations experts using the OTRS service management platform as its foundation. OTRS is a world-renowned service management solution that complies with all GDPR-defined processes. The platform has been used by service teams of all sizes, across all industries, since 2001.
Led by the security expertise of the STORM team, the service management solution was developed into a full-fledged SOAR known as STORM.