OTRS CloneDB 7 Patch Level 17

Release Note

OTRS CloneDB 7 Patch Level 17

July 26, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 17.


What’s New

Bug Fixes

  • Ticket#2021070542000413 – Added notes to the documentation about usage of target databases.


OTRS Group managed customers who are using product versions that are reaching end of maintenance and support must be updated by our Customer Solution Team by scheduling an individual maintenance appointment in order to continue receiving necessary releases and support. OTRS On-Premise customers must obtain a newer product version by ordering our migration services.

Please note that from now on we will only officially support OTRS 7 and OTRS 8 for regular maintenance. The last supported versions for security fixes are OTRS 7 and OTRS 8.


Release Details

  • Release name:
    OTRS CloneDB 7 Patch Level 17
  • Release date:
    26. July 2021
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 16