Release Note

OTRS Survey 7 Patch Level 6

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 6.


Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. The last supported version for security fixes is OTRS 5.


What’s New

  • Updated translations, thanks to all translators.
  • Added Czech, Greek, English (United Kingdom), Persian, Macedonian, Romanian, Slovenian and Swedish translations.
  • Fixed Portuguese translation file.
  • Improved performance of SurveyList statistic backend.

Bug Fixes


OTRS On-Premise customers should obtain the new product version from our exclusive download area at You need to be logged in with your OTRS-ID. Visit our download center


Release Details

  • Release name:
    OTRS Survey 7 Patch Level 6
  • Release date:
  • Release type:
    patch level
  • Required OTRS release:
    OTRS 7 Patch Level 7