14/12/2022 | Bernd Maus Service Level Management (SLM) – Objectives and Processes Service Level Management (SLM) is an ITIL discipline and the basis for the successful implementation of IT service SLAs. Learn how to ensure that all service level management objectives are met and how ITIL 4 processes can help.
08/09/2021 | Francisco Cruz Automate Process Workflows to Improve Service Automate process workflows to improve service. Important tips and examples that guide help desks and service desks toward more efficiency.
