Academy The Academy offers training classes to help teams and admins maximize the use of their OTRS instance.
09/06/2021 | Bernd Maus Personal and static lists of tickets and other objects in the customer interface with field filters Categories About OTRS Group (21) Automation (3) Corporate Security (26) Customer Service (31) Developing a Corporate Culture (12) Digital Transformation (54) General (81) ITSM (32) Leadership (22) OTRS in Action (8) Processes (5) Using OTRS (14) Follow us FacebookTwitterLinkedInYouTube