Release Notes

OTRS Release Notes

OTRS 8 Patch Level 6
August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 6.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS 7 Patch Level 21
August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 21.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS::ITSM Module 7 Patch Level 21
August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 21.   What´s New — Bug Fixes — Browser Support JavaScript is […]
OTRS CloneDB 7 Patch Level 8
August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 8.   What’s New Update translation files Bug Fixes —   OTRS […]
OTRS MasterSlave 7 Patch Level 21
August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 21.   What’s New Updated framework files to OTRS 7.0.21. Bug […]
OTRS SystemMonitoring 8 Patch Level 2
August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 2.   What’s New Updated translations, thanks to all translators. Update translation files Translated using Weblate (German) Fixed […]
OTRS SystemMonitoring 7 Patch Level 13
August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 13.   What’s New Update translation files Bug Fixes —   OTRS On-Premise customers should obtain the new […]
OTRS TimeAccounting 7 Patch Level 16
August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 16.   What’s New Updated translations, thanks to all translators. Bug Fixes […]
OTRS 7 Patch Level 20
August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 20.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS::ITSM Module 7 Patch Level 20
August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 20.   What´s New — Bug Fixes — Browser Support JavaScript is […]
OTRS MasterSlave 7 Patch Level 20
August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 20.   What’s New Updated translations, thanks to all translators. Bug […]
OTRS Survey 7 Patch Level 17
August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 16.   What’s New Updated translations, thanks to all translators. Bug […]
OTRS 7 Patch Level 19
July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 19.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS::ITSM Module 7 Patch Level 19
July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 19.   What´s New — Bug Fixes — Browser Support JavaScript is […]
OTRS CloneDB 7 Patch Level 7
July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 7.   What’s New Updated translations, thanks to all translators. Translated using […]
OTRS MasterSlave 7 Patch Level 19
July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 19.   What’s New Updated translations, thanks to all translators. Bug […]
OTRS SystemMonitoring 7 Patch Level 12
July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 12.   What’s New Updated translations, thanks to all translators. Translated using Weblate (Spanish (Mexico)) Updated translation catalog. […]
OTRS 8 Patch Level 5
July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 5.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS Survey 7 Patch Level 16
July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 16.   What’s New Updated translations, thanks to all translators. Bug […]
OTRS TimeAccounting 7 Patch Level 15
July 2020, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 15.   What’s New Updated translations, thanks to all translators. Bug Fixes […]
OTRS 8 Patch Level 4
June 08, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 4.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS 7 Patch Level 18
June 08, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 18.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS::ITSM Module 7 Patch Level 18
June 08, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 18.   What´s New — Bug Fixes — Browser Support JavaScript is […]
OTRS 8 Patch Level 3
May 18, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 3.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS 8 Patch Level 2
April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 2.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS 7 Patch Level 17
April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 17.   Important for Upgrading Please consult our admin manual for detailed instructions. […]
OTRS::ITSM Module 7 Patch Level 17
April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 17.   What´s New — Bug Fixes — Browser Support JavaScript is […]
OTRS Survey 7 Patch Level 15
April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 15.   What’s New Updated translations, thanks to all translators. Translated […]
OTRS MasterSlave 7 Patch Level 18
April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 18.   What’s New Updated framework files to OTRS 7.0.17. Improved […]
OTRS 8 Patch Level 1
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 1.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements […]
OTRS 7 Patch Level 16
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 16.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements […]
OTRS Business Solution™ 6 Patch Level 28
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 28. Please note that from now on we will only officially support OTRS […]
OTRS::ITSM Module 7 Patch Level 16
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 16.   What´s New — Bug Fixes — Browser Support JavaScript is […]
OTRS Survey 7 Patch Level 14
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 14.   What’s New Updated translations, thanks to all translators. Fixed: Table […]
OTRS TimeAccounting 7 Patch Level 13
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 13.   What’s New Updated translations, thanks to all translators. Bug Fixes […]
OTRS SystemMonitoring 7 Patch Level 11
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 11.   What’s New Updated minimum framework version. Added Weblate configuration file. Translated using Weblate Bug Fixes — […]
OTRS MasterSlave 7 Patch Level 17
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 17.   What’s New Added Weblate configuration file. Update translation files Improved AgentTicketMasterSlave Selenium test. Bug Fixes — […]
OTRS CloneDB 7 Patch Level 6
March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 6.   What’s New Updated minimum framework version. Added Weblate configuration file. […]
OTRS Business Solution™ 6 Patch Level 27
February 26, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 27. Please note that from now on we will only officially support OTRS […]
OTRS Business Solution™ 6 Patch Level 26
February 21, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 26. Please note that from now on we will only officially support OTRS […]
OTRS 7 Patch Level 15
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 15.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements […]
OTRS Business Solution™ 6 Patch Level 25
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 25. Please note that from now on we will only officially support OTRS […]
OTRS Business Solution™ 5s Patch Level 36
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 5s patch level 36. Please note that from now on we will only officially support […]
OTRS::ITSM Module 7 Patch Level 15
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 15.   What´s New — Bug Fixes — Browser Support JavaScript is […]
OTRS Survey 7 Patch Level 13
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 13.   What’s New — Bug Fixes Bug#14847 – Charset in chapter […]
OTRS Survey 7 Patch Level 12
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 12.   What’s New Updated minimum framework version to 7.0.15. Updated translations. […]
OTRS TimeAccounting 7 Patch Level 12
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 12.   What’s New Updated minimum framework version to OTRS 7.0.15. Updated […]
OTRS SystemMonitoring 7 Patch Level 10
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 10.   What’s New Updated minimum Framework version. Updated translations. Updated copyright. Bug Fixes —   OTRS On-Premise […]
OTRS MasterSlave 7 Patch Level 16
February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 16.   What’s New Updated translations. Updated framework files to OTRS 7.0.15. Updated copyright. Bug Fixes Bug#14367 – […]
OTRS CloneDB 7 Patch Level 5
February 07, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 5.   What’s New Updated minimum Framework version. Updated translations. Updated […]
OTRS 7 Patch Level 14
January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 14.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all translators. Improved handling […]
OTRS::ITSM Module 7 Patch Level 14
January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 14.   What´s New — Bug Fixes Bug# 14098 – It is possible to import CIs with missing […]
OTRS Survey 7 Patch Level 11
January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 11.   What’s New — Bug Fixes Bug#14848 – NPS – Question Points are no longer horizontal (bug#14849). […]
OTRS SystemMonitoring 7 Patch Level 9
January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 9.   What’s New Updated minimum required version. Updated copyright. Bug Fixes —   OTRS On-Premise customers should obtain […]
OTRS MasterSlave 7 Patch Level 15
Januar 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 15.   What’s New Improved breadcrumb. Removed outdated information about max_allowed_packet. Bug Fixes Bug#14899 – Error log is created […]
OTRS 7 Patch Level 13
Novmeber 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 13.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Removed hard coded communication channels in process management […]
OTRS Business Solution™ 6 Patch Level 24
November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 24. Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. […]
OTRS::ITSM Module 7 Patch Level 13
November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 13.   What´s New — Bug Fixes — Browser Support JavaScript is required to use OTRS. These browsers […]
OTRS Survey 7 Patch Level 10
November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 10.   What’s New Improved Selenium test AgentSurveyAdd.t. Bug Fixes Bug#14822 – Strange behaviour of the portal survey […]
OTRS SystemMonitoring 7 Patch Level 8
November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 8.   What’s New Updated minimum framework version. Bug Fixes —   OTRS On-Premise customers should obtain the […]
OTRS MasterSlave 7 Patch Level 14
November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 14.   What’s New Fixed: After unset a master ticket, the ticket link is not updated. Bug Fixes […]
OTRS Business Solution™ 6 Patch Level 23
October 11, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 23. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS Business Solution™ 5s Patch Level 35
October 11, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 5s patch level 35. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS 7 Patch Level 12
October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 12.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all translators. Improved […]
OTRS::ITSM Module 7 Patch Level 12
October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 12.   What´s New — Bug Fixes Bug# 14549 – errors in ElasticSearch indexing when value is not […]
OTRS Survey 7 Patch Level 9
October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 9.   What’s New Updated translations, thanks to all translators. Updated minimum framework version to OTRS 7.0.12. […]
OTRS TimeAccounting 7 Patch Level 11
October 04, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS TimeAccounting 7 patch level 11.   What’s New Updated minimum framework version to OTRS 7.0.12. Bug Fixes —   OTRS On-Premise customers should […]
OTRS MasterSlave 7 Patch Level 12
October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 12.   What’s New Updated framework files to 7.0.12. Bug Fixes Bug#14780 – MasterSlave dynamic field is […]
OTRS Business Solution™ 6 Patch Level 22
September 06, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 Patch Level 22. Bug Fixes Fixed: Appointment shows agents which are already invalid (bug#14727). Fixed: Breadcrumb text of dynamic field contact […]
OTRS Business Solution™ 5s Patch Level 34
September 06, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 5s Patch Level 34. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS::ITSM Module 7 Patch Level 11
September 03, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 11.   What´s New — Bug Fixes Bug# 14682 – Config item edit throws server error when Warning incident […]
OTRS 7 Patch Level 11
August 30, 2019 — OOTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 Patch Level 11.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements — Bug Fixes Bug#14758 – If activity […]
OTRS 7 Patch Level 10
August 23, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 Patch Level 10.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all […]
OTRS::ITSM Module 7 Patch Level 10
August 23, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 10.   What´s New Added named unique constraint to make it easier to automatically check for database integrity. […]
OTRS Survey 7 Patch Level 8
August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 8.   What’s New Updated translations, thanks to all translators. Bug Fixes Bug#14690 – Feedback page does not […]
OTRS TimeAccounting 7 Patch Level 10
August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS TimeAccounting 7 Patch Level 10.   What’s New Updated translations, thanks to all translators. Bug Fixes —   OTRS On-Premise customers should obtain […]
OTRS MasterSlave 7 Patch Level 10
August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 10.   What’s New Updated framework files to OTRS 7.0.10. Bug Fixes —   OTRS On-Premise customers should […]
OTRS 7 Patch Level 9
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 9th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Improved document search filter for customer tickets. Improved cache […]
OTRS Business Solution™ 6 Patch Level 21
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 21th patch level release of its OTRS Business Solution™ 6. Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. […]
OTRS Business Solution™ 5s Patch Level 33
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 33rd patch level release of its OTRS Business Solution™ 5s. Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. […]
OTRS::ITSM Module 7 Patch Level 9
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 9.   What´s New – Bug Fixes – Browser Support JavaScript is required to use OTRS. These browsers are […]
OTRS Survey 7 Patch Level 7
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 7. Please note that from now on we will only officially support OTRS 6 and following versions for […]
OTRS TimeAccounting 7 Patch Level 9
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 9th patch level release of the module OTRS TimeAccounting 7.   What’s New Updated minimum framework version to OTRS 7.0.9. Bug Fixes Follow-up fix for bug#13466: Time spans […]
OTRS SystemMonitoring 7 Patch Level 6
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS SystemMonitoring module 7 Patch Level 6.   What’s New Added on-demand test mode configuration, and Updated minimum framework version to OTRS 7.0.9. Bug […]
OTRS MasterSlave 7 Patch Level 9
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 9. Please note that from now on we will only officially support OTRS 6 and following versions for […]
OTRSCloneDB 7 Patch Level 4
July 12, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRSCloneDB module 7 patch level 4.   What’s New Added on-demand test mode configuration, and updated minimum framework version to OTRS 7.0.9. Bug […]
OTRS 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 8th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all translators. Added Macedonian and […]
OTRS Business Solution™ 6 Patch Level 20
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 20th patch level release of its OTRS Business Solution™ 6. Bug Fixes Follow-up fix for bug#13877 – Video call fails to be established with the latest Chrome version. How […]
OTRS Business Solution™ 5s Patch Level 32
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 32nd patch level release of its OTRS Business Solution™ 5s.   Bug Fixes Follow-up fix for bug#13877 – Video call fails to be established with the latest Chrome version. […]
OTRS::ITSM Module 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 8. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS TimeAccounting 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 8th patch level release of the module OTRS TimeAccounting 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS MasterSlave 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 8.   Please note that from now on we will only officially support OTRS 6 and following versions […]
OTRS Survey 7 Patch Level 6
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 6.   Please note that from now on we will only officially support OTRS 6 and following versions […]
OTRS SystemMonitoring 7 Patch Level 5
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS SystemMonitoring module 7 Patch Level 5.   Please note that from now on we will only officially support OTRS 6 and following versions […]
OTRSCloneDB 7 Patch Level 3
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRSCloneDB module 7 Patch Level 3.   Please note that from now on we will only officially support OTRS 6 and following versions for […]
OTRS 7 Patch Level 7
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 7th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions.   Enhancements Updated translations, thanks to all translators. Follow-up: Improved […]
OTRS Business Solution™ 6 Patch Level 19
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 19th patch level release of its OTRS Business Solution™ 6. Bug Fixes Improved help text in the SMS transport settings. Added phone number input sanitization. Added unit test. Fixed: […]
OTRS Business Solution™ 5s Patch Level 31
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 31th patch level release of its OTRS Business Solution™ 5s.   Bug Fixes Maintenance release. How to Update The OTRS Business Solution™ offers you the comfort of a simple […]
OTRS::ITSM Module 7 Patch Level 7
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS TimeAccounting 7 Patch Level 6
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 6th patch level release of the module OTRS TimeAccounting 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]