Release Notes

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OTRS Release Notes

OTRS Business Solution™ 6 Patch Level 22
September 06, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of the OTRS Business Solution™ 6 Patch Level 22. Bug Fixes Fixed: Appointment shows agents which are already invalid (bug#14727). Fixed: Breadcrumb text of dynamic field contact […]
OTRS Business Solution™ 5s Patch Level 34
September 06, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of the OTRS Business Solution™ 5s Patch Level 34. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS::ITSM Module 7 Patch Level 11
September 03, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 11.   What´s New — Bug Fixes Bug# 14682 – Config item edit throws server error when Warning incident […]
OTRS 7 Patch Level 11
August 30, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of the OTRS 7 Patch Level 11.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements — Bug Fixes Bug#14758 – If activity […]
OTRS 7 Patch Level 10
August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the first release of the OTRS 7 Patch Level 10.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all translators. Added […]
OTRS::ITSM Module 7 Patch Level 10
August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 10.   What´s New Added named unique constraint to make it easier to automatically check for database integrity. Bug […]
OTRS Survey 7 Patch Level 8
August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 8.   What’s New Updated translations, thanks to all translators. Bug Fixes Bug#14690 – Feedback page does not […]
OTRS TimeAccounting 7 Patch Level 10
August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS TimeAccounting 7 Patch Level 10.   What’s New Updated translations, thanks to all translators. Bug Fixes —   OTRS On-Premise customers should obtain […]
OTRS MasterSlave 7 Patch Level 10
August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 10.   What’s New Updated framework files to OTRS 7.0.10. Bug Fixes —   OTRS On-Premise customers should […]
OTRS 7 Patch Level 9
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 9th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Security Issues Advisory 19-11 Advisory 19-12 Enhancements Improved document search […]
OTRS Business Solution™ 6 Patch Level 21
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 21th patch level release of its OTRS Business Solution™ 6. Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. […]
OTRS Business Solution™ 5s Patch Level 33
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 33rd patch level release of its OTRS Business Solution™ 5s. Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. […]
OTRS::ITSM Module 7 Patch Level 9
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 9.   What´s New – Bug Fixes – Browser Support JavaScript is required to use OTRS. These browsers are […]
OTRS Survey 7 Patch Level 7
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 7. Please note that from now on we will only officially support OTRS 6 and following versions for […]
OTRS TimeAccounting 7 Patch Level 9
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 9th patch level release of the module OTRS TimeAccounting 7.   What’s New Updated minimum framework version to OTRS 7.0.9. Bug Fixes Follow-up fix for bug#13466: Time spans […]
OTRS SystemMonitoring 7 Patch Level 6
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS SystemMonitoring module 7 Patch Level 6.   What’s New Added on-demand test mode configuration, and Updated minimum framework version to OTRS 7.0.9. Bug […]
OTRS MasterSlave 7 Patch Level 9
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 9. Please note that from now on we will only officially support OTRS 6 and following versions for […]
OTRSCloneDB 7 Patch Level 4
July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRSCloneDB module 7 Patch Level 4. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 8th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Security Issues Advisory 19-09 Advisory 19-08 Enhancements Updated translations, thanks […]
OTRS Business Solution™ 6 Patch Level 20
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 20th patch level release of its OTRS Business Solution™ 6. Bug Fixes Follow-up fix for bug#13877 – Video call fails to be established with the latest Chrome version. How […]
OTRS Business Solution™ 5s Patch Level 32
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 32nd patch level release of its OTRS Business Solution™ 5s.   Bug Fixes Follow-up fix for bug#13877 – Video call fails to be established with the latest Chrome version. […]
OTRS::ITSM Module 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 8. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS TimeAccounting 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 8th patch level release of the module OTRS TimeAccounting 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS MasterSlave 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 8.   Please note that from now on we will only officially support OTRS 6 and following versions […]
OTRS Survey 7 Patch Level 6
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 6.   Please note that from now on we will only officially support OTRS 6 and following versions […]
OTRS SystemMonitoring 7 Patch Level 5
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS SystemMonitoring module 7 Patch Level 5.   Please note that from now on we will only officially support OTRS 6 and following versions […]
OTRSCloneDB 7 Patch Level 3
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRSCloneDB module 7 Patch Level 3.   Please note that from now on we will only officially support OTRS 6 and following versions for […]
OTRS 7 Patch Level 7
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 7th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Security Issues Advisory 19-04 Advisory 19-05 Advisory 19-06 Advisory 19-07 […]
OTRS Business Solution™ 6 Patch Level 19
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 19th patch level release of its OTRS Business Solution™ 6. Bug Fixes Improved help text in the SMS transport settings. Added phone number input sanitization. Added unit test. Fixed: […]
OTRS Business Solution™ 5s Patch Level 31
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 31th patch level release of its OTRS Business Solution™ 5s.   Bug Fixes Maintenance release. How to Update The OTRS Business Solution™ offers you the comfort of a simple […]
OTRS::ITSM Module 7 Patch Level 7
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]
OTRS TimeAccounting 7 Patch Level 6
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 6th patch level release of the module OTRS TimeAccounting 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular […]