Release Notes

OTRS Release Notes

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OTRS 7 Patch Level 38

September 19, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 38.   Important for Upgrading Please consult our Update Guide for detailed instructions. Enhancements Fixed [...]

OTRS 8 Patch Level 25

September 5, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 25.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS 7 Patch Level 37

September 5, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 37.   Important for Upgrading Please consult our Update Guide for detailed instructions. Enhancements Updated [...]

OTRS::ITSM Module 7 Patch Level 37

September 5, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 37.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS 8 Patch Level 24

July 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 24.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS 7 Patch Level 36

July 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 36.   Important for Upgrading Please consult our Update Guide for detailed instructions. Enhancements Fixed [...]

OTRS::ITSM Module 7 Patch Level 36

July 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 36.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS SystemMonitoring 8 Patch Level 13

July 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 13.   What’s New — Bug Fixes —   Browser Support [...]

OTRS 8 Patch Level 23

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 23.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS 7 Patch Level 35

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 35.   Important for Upgrading Please consult our Update Guide for detailed instructions. Enhancements Fixed [...]

OTRS::ITSM Module 7 Patch Level 35

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 35.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 8 Patch Level 7

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 8 patch level 7.   What’s New Updated framework files to OTRS 8.0.23. Bug [...]

OTRS CloneDB 7 Patch Level 21

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 21.   What’s New Updated framework files to OTRS 7.0.35. Bug [...]

OTRS PrimarySecondary 8 Patch Level 11

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 11.   What’s New Updated framework files to OTRS 8.0.23. Bug Fixes [...]

OTRS Survey 8 Patch Level 9

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 9.   What’s New — Bug Fixes Fixed issue – Survey [...]

OTRS Survey 7 Patch Level 28

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 28.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS SystemMonitoring 8 Patch Level 12

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 12.   What’s New Updated framework files to OTRS 8.0.23. Bug [...]

OTRS SystemMonitoring 7 Patch Level 20

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 20.   What’s New Updated framework files to OTRS 7.0.35. Bug [...]

OTRS TimeAccounting 7 Patch Level 24

June 13, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 24.   What’s New Updated framework files to OTRS 7.0.35. Bug Fixes [...]

OTRS 8 Patch Level 22

April 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 22.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS 7 Patch Level 34

April 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 34.   Important for Upgrading Please consult our Update Guide for detailed instructions. Enhancements Updated [...]

OTRS::ITSM Module 7 Patch Level 34

April 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 34.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 8 Patch Level 6

April 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 8 patch level 6.   What’s New Tidied Bug Fixes —   OTRS Group [...]

OTRS PrimarySecondary 8 Patch Level 10

April 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 10.   What’s New Removed b-tooltip directive from the templates. Bug Fixes [...]

OTRS SystemMonitoring 8 Patch Level 11

April 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 11.   What’s New Tidied. Bug Fixes —   Browser Support [...]

OTRS SystemMonitoring 8 Patch Level 10

April 25, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 10.   What’s New Tidied. Bug Fixes —   Browser Support [...]

OTRS 8 Patch Level 21

March 28, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 21.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS PrimarySecondary 8 Patch Level 9

March 28, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 9.   What’s New Updated framework files to OTRS 8.0.21. Bug Fixes Fixed [...]

OTRS Survey 8 Patch Level 8

March 28, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 8.   What’s New — Bug Fixes Fixed issue  – Unable [...]

OTRS Survey 7 Patch Level 27

March 28, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 27.   What’s New — Bug Fixes Fixed issue  – Unable to [...]

OTRS 8 Patch Level 20

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 20.   Important for Upgrading This release contains a security improvement and the [...]

OTRS 7 Patch Level 33

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 33.   Important for Upgrading This release contains a security improvement and the [...]

OTRS::ITSM Module 7 Patch Level 33

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 33.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 8 Patch Level 5

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 8 patch level 5.   What’s New Updated framework files to OTRS 8.0.20. Bug [...]

OTRS PrimarySecondary 8 Patch Level 8

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 8.   What’s New Updated framework files to OTRS 8.0.20. Bug Fixes — [...]

OTRS PrimarySecondary 8 Patch Level 7

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 7.   What’s New Updated translations, thanks to all translators. Bug Fixes — [...]

OTRS Survey 8 Patch Level 7

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 7.   What’s New Updated framework files to OTRS 8.0.20. Bug [...]

OTRS SystemMonitoring 8 Patch Level 9

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 9. Important for Upgrading This release contains a security improvement and the [...]

OTRS SystemMonitoring 7 Patch Level 19

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 19. Important for Upgrading This release contains a security improvement and the [...]

OTRS TimeAccounting 7 Patch Level 23

March 21, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 23.   What’s New — Bug Fixes Improved position of modal dialogs [...]

OTRS 8 Patch Level 19

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 19.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS 7 Patch Level 32

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 32.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 32

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 32.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 8 Patch Level 4

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 8 patch level 4.   What’s New Updated copyright. Bug Fixes —   OTRS [...]

OTRS CloneDB 7 Patch Level 20

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 20.   What’s New Updated copyright. Bug Fixes —   OTRS [...]

OTRS PrimarySecondary 8 Patch Level 6

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 6.   What’s New Updated framework files to OTRS 8.0.19. Updated translations, [...]

OTRS Survey 8 Patch Level 6

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 6.   What’s New Updated translations, thanks to all translators. Updated [...]

OTRS Survey 7 Patch Level 26

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 26.   What’s New Bumped up minimum framework version. Updated translations, thanks [...]

OTRS SystemMonitoring 8 Patch Level 8

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 8.   What’s New Updated translations, thanks to all translators. Updated [...]

OTRS SystemMonitoring 7 Patch Level 18

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 18.   What’s New Updated translations, thanks to all translators. Updated [...]

OTRS TimeAccounting 7 Patch Level 22

February 7, 2022 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 22.   What’s New Updated translations, thanks to all translators. Updated copyright. [...]

OTRS 8 Patch Level 18

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 18.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS 7 Patch Level 31

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 31.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 31

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 31.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 8 Patch Level 3

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 8 patch level 3.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS CloneDB 7 Patch Level 19

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 19.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS MasterSlave 7 Patch Level 28

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 28.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS Survey 8 Patch Level 5

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 5.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS Survey 7 Patch Level 25

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 25.   What’s New Updated translations, thanks to all translators. Translated [...]

OTRS SystemMonitoring 8 Patch Level 7

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 7.   What’s New Updated translations, thanks to all translators. Translated [...]

OTRS SystemMonitoring 7 Patch Level 17

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 17.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS TimeAccounting 7 Patch Level 21

November 29, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 21.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS 8 Patch Level 17

October 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 17.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS 7 Patch Level 30

October 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 30.   Important for Upgrading Please consult our Update Guide for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 30

October 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 30.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 8 Patch Level 2

October 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 8 patch level 2.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS PrimarySecondary 8 Patch Level 5

Oktober 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 5.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS Survey 8 Patch Level 4

October 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 4.   What’s New — Bug Fixes Ticket#2021030542001027 – Error message [...]

OTRS Survey 7 Patch Level 23

October 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 24.   What’s New — Bug Fixes Ticket#2021030542001027 – Error message [...]

OTRS SystemMonitoring 8 Patch Level 6

October 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 6.   What’s New Code cleaned up. Bug Fixes —   [...]

OTRS SystemMonitoring 7 Patch Level 16

October 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 16.   What’s New Code cleaned up. Bug Fixes —   [...]

OTRS CloneDB 8 Patch Level 1

Oktober 05, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 8 patch level 1.   What’s New Initial release for OTRS 8. Bug Fixes [...]

OTRS PrimarySecondary 8 Patch Level 4

September 18, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 4.   What’s New Fixed and improved check for existing master tickets. [...]

OTRS PrimarySecondary 8 Patch Level 2

September 10, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 2.   What’s New Fixed issue in package setup code. Removed not [...]

OTRS 8 Patch Level 16

September 6 , 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 16.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 29

September 6, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 29.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 29

September 6, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 29.   What´s New — Bug Fixes — Browser Support JavaScript is required [...]

OTRS PrimarySecondary 8 Patch Level 1

September 06, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS PrimarySecondary 8 patch level 1.   What’s New Initial release for OTRS 8. Bug Fixes — [...]

OTRS Survey 8 Patch Level 3

September 6, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 3.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS 8 Patch Level 15

July 26 , 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 15.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 28

July 26, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 28.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 28

July 26, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 28.   What´s New — Bug Fixes — Browser Support JavaScript is required [...]

OTRS CloneDB 7 Patch Level 17

July 26, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 17.   What’s New — Bug Fixes Ticket#2021070542000413 – Added notes to [...]

OTRS MasterSlave 7 Patch Level 26

July 26, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 26.   What’s New — Bug Fixes Ticket#2021051542000578 – OTRS does [...]

OTRS Survey 8 Patch Level 2

July 26, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 2.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS Survey 7 Patch Level 23

July 26, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 23.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS TimeAccounting 7 Patch Level 20

July 26, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® 4-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 24.   What’s New Fixed broken links for system configuration. Removed outdated [...]

OTRS 8 Patch Level 14

June 14 , 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 14.   Important for Upgrading Please consult our admin manual for detailed [...]

OTRS 7 Patch Level 27

June 14, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 27.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 27

June 14, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 27.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 7 Patch Level 14

June 14, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 14.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS Survey 8 Patch Level 1

June 14, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 8 patch level 1.   What’s New Inital release for OTRS 8. Bug Fixes — [...]

OTRS Survey 7 Patch Level 22

June 14, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 22.   What’s New Updated translations, thanks to all translators. Translated using [...]

OTRS 8 Patch Level 13

May 3, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 13.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 26

May 3, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 26.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 26

May 3, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 26.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 7 Patch Level 13

May 3, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 13.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS MasterSlave 7 Patch Level 25

May 3, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 25.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS Survey 7 Patch Level 21

May 3, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 21.   What’s New — Bug Fixes Fixed: Survey is sent not [...]

OTRS SystemMonitoring 7 Patch Level 15

May 3, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 15.   What’s New Updated translations, thanks to all translators. Bug Fixes —   OTRS On-Premise customers should obtain [...]

OTRS 8 Patch Level 12

March 22, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 12.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 25

March 22, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 25.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 25

March 22, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 25.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS MasterSlave 7 Patch Level 24

March 22, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 24.   What’s New Added ticket close to the activity list [...]

OTRS TimeAccounting 7 Patch Level 19

March 22, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 19.   What’s New — Bug Fixes Updated third-party library jquery-validate (Ticket#2021020442001585). [...]

OTRS 8 Patch Level 11

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 11.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 24

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 24.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 24

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 24.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 7 Patch Level 9

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 9.   What’s New Updated copyright. Added not needed columns from setting. [...]

OTRS MasterSlave 7 Patch Level 23

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 23.   What’s New Updated framework files to OTRS 7.0.24. Updated copyright. [...]

OTRS Survey 7 Patch Level 20

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 20.   What’s New Updated copyright. Updated translations, thanks to all translators. [...]

OTRS SystemMonitoring 8 Patch Level 5

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 5.   What’s New Updated minimum Framework version. Updated copyright. Bug Fixes [...]

OTRS SystemMonitoring 7 Patch Level 14

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 14.   What’s New Updated minimum Framework version. Updated copyright. Bug Fixes —   OTRS On-Premise customers should obtain [...]

OTRS TimeAccounting 7 Patch Level 18

February 8, 2021 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 18.   What’s New Updated minimum framework version to OTRS 7.0.24. Updated copyright. [...]

OTRS 8 Patch Level 10

November 23, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 10.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 23

November 23, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 23.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 23

November 23, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 23.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS 8 Patch Level 9

November 9, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 9.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 8 Patch Level 8

October 26, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 8.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS SystemMonitoring 8 Patch Level 4

October 26, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 4.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS 8 Patch Level 7

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 7.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 22

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 22.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS Business Solution™ 6 Patch Level 29

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 29. Please note that from now on we will only officially [...]

OTRS::ITSM Module 7 Patch Level 22

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 22.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS MasterSlave 7 Patch Level 22

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 22.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS Survey 7 Patch Level 18

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 18.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS SystemMonitoring 8 Patch Level 3

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 3.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS TimeAccounting 7 Patch Level 17

October 12, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 17.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS 8 Patch Level 6

August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 6.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 21

August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 21.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 21

August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 21.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 7 Patch Level 8

August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 8.   What’s New Update translation files Bug Fixes —   OTRS [...]

OTRS MasterSlave 7 Patch Level 21

August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 21.   What’s New Updated framework files to OTRS 7.0.21. Bug [...]

OTRS SystemMonitoring 8 Patch Level 2

August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 8 patch level 2.   What’s New Updated translations, thanks to all translators. Update translation files Translated using Weblate (German) Fixed [...]

OTRS SystemMonitoring 7 Patch Level 13

August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 13.   What’s New Update translation files Bug Fixes —   OTRS On-Premise customers should obtain the new [...]

OTRS TimeAccounting 7 Patch Level 16

August 31, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 16.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS 7 Patch Level 20

August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 20.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 20

August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 20.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS MasterSlave 7 Patch Level 20

August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 20.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS Survey 7 Patch Level 17

August 03, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 16.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS 7 Patch Level 19

July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 19.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 19

July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 19.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS CloneDB 7 Patch Level 7

July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 7.   What’s New Updated translations, thanks to all translators. Translated using [...]

OTRS MasterSlave 7 Patch Level 19

July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 19.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS SystemMonitoring 7 Patch Level 12

July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 12.   What’s New Updated translations, thanks to all translators. Translated using Weblate (Spanish (Mexico)) Updated translation catalog. [...]

OTRS 8 Patch Level 5

July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 5.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS Survey 7 Patch Level 16

July 20, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 16.   What’s New Updated translations, thanks to all translators. Bug [...]

OTRS TimeAccounting 7 Patch Level 15

July 2020, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 15.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS 8 Patch Level 4

June 08, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 4.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 18

June 08, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 18.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 18

June 08, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 18.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS 8 Patch Level 3

May 18, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 3.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 8 Patch Level 2

April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 2.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS 7 Patch Level 17

April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 17.   Important for Upgrading Please consult our admin manual for detailed instructions. [...]

OTRS::ITSM Module 7 Patch Level 17

April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 17.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS Survey 7 Patch Level 15

April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 15.   What’s New Updated translations, thanks to all translators. Translated [...]

OTRS MasterSlave 7 Patch Level 18

April 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 18.   What’s New Updated framework files to OTRS 7.0.17. Improved [...]

OTRS 8 Patch Level 1

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 8 patch level 1.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements [...]

OTRS 7 Patch Level 16

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 16.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements [...]

OTRS Business Solution™ 6 Patch Level 28

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 28. Please note that from now on we will only officially support OTRS [...]

OTRS::ITSM Module 7 Patch Level 16

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 16.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS Survey 7 Patch Level 14

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 14.   What’s New Updated translations, thanks to all translators. Fixed: Table [...]

OTRS TimeAccounting 7 Patch Level 13

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 13.   What’s New Updated translations, thanks to all translators. Bug Fixes [...]

OTRS SystemMonitoring 7 Patch Level 11

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 11.   What’s New Updated minimum framework version. Added Weblate configuration file. Translated using Weblate Bug Fixes — [...]

OTRS MasterSlave 7 Patch Level 17

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 17.   What’s New Added Weblate configuration file. Update translation files Improved AgentTicketMasterSlave Selenium test. Bug Fixes — [...]

OTRS CloneDB 7 Patch Level 6

March 27, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 6.   What’s New Updated minimum framework version. Added Weblate configuration file. [...]

OTRS Business Solution™ 6 Patch Level 27

February 26, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 27. Please note that from now on we will only officially support OTRS [...]

OTRS Business Solution™ 6 Patch Level 26

February 21, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 26. Please note that from now on we will only officially support OTRS [...]

OTRS 7 Patch Level 15

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 15.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements [...]

OTRS Business Solution™ 6 Patch Level 25

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 25. Please note that from now on we will only officially support OTRS [...]

OTRS Business Solution™ 5s Patch Level 36

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 5s patch level 36. Please note that from now on we will only officially support [...]

OTRS::ITSM Module 7 Patch Level 15

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 15.   What´s New — Bug Fixes — Browser Support JavaScript is [...]

OTRS Survey 7 Patch Level 13

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 13.   What’s New — Bug Fixes Bug#14847 – Charset in chapter [...]

OTRS Survey 7 Patch Level 12

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 12.   What’s New Updated minimum framework version to 7.0.15. Updated translations. [...]

OTRS TimeAccounting 7 Patch Level 12

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS TimeAccounting 7 patch level 12.   What’s New Updated minimum framework version to OTRS 7.0.15. Updated [...]

OTRS SystemMonitoring 7 Patch Level 10

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 10.   What’s New Updated minimum Framework version. Updated translations. Updated copyright. Bug Fixes —   OTRS On-Premise [...]

OTRS MasterSlave 7 Patch Level 16

February 07, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 16.   What’s New Updated translations. Updated framework files to OTRS 7.0.15. Updated copyright. Bug Fixes Bug#14367 – [...]

OTRS CloneDB 7 Patch Level 5

February 07, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS CloneDB module 7 patch level 5.   What’s New Updated minimum Framework version. Updated translations. Updated [...]

OTRS 7 Patch Level 14

January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 14.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all translators. Improved handling [...]

OTRS::ITSM Module 7 Patch Level 14

January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 14.   What´s New — Bug Fixes Bug# 14098 – It is possible to import CIs with missing [...]

OTRS Survey 7 Patch Level 11

January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 11.   What’s New — Bug Fixes Bug#14848 – NPS – Question Points are no longer horizontal (bug#14849). [...]

OTRS SystemMonitoring 7 Patch Level 9

January 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 9.   What’s New Updated minimum required version. Updated copyright. Bug Fixes —   OTRS On-Premise customers should obtain [...]

OTRS MasterSlave 7 Patch Level 15

Januar 10, 2020 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 15.   What’s New Improved breadcrumb. Removed outdated information about max_allowed_packet. Bug Fixes Bug#14899 – Error log is created [...]

OTRS 7 Patch Level 13

Novmeber 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 13.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Removed hard coded communication channels in process management [...]

OTRS Business Solution™ 6 Patch Level 24

November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 24. Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. [...]

OTRS::ITSM Module 7 Patch Level 13

November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 13.   What´s New — Bug Fixes — Browser Support JavaScript is required to use OTRS. These browsers [...]

OTRS Survey 7 Patch Level 10

November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 10.   What’s New Improved Selenium test AgentSurveyAdd.t. Bug Fixes Bug#14822 – Strange behaviour of the portal survey [...]

OTRS SystemMonitoring 7 Patch Level 8

November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS SystemMonitoring module 7 patch level 8.   What’s New Updated minimum framework version. Bug Fixes —   OTRS On-Premise customers should obtain the [...]

OTRS MasterSlave 7 Patch Level 14

November 15, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 14.   What’s New Fixed: After unset a master ticket, the ticket link is not updated. Bug Fixes [...]

OTRS Business Solution™ 6 Patch Level 23

October 11, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 patch level 23. Please note that from now on we will only officially support OTRS 6 and following versions for regular [...]

OTRS Business Solution™ 5s Patch Level 35

October 11, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 5s patch level 35. Please note that from now on we will only officially support OTRS 6 and following versions for regular [...]

OTRS 7 Patch Level 12

October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 patch level 12.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all translators. Improved [...]

OTRS::ITSM Module 7 Patch Level 12

October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 12.   What´s New — Bug Fixes Bug# 14549 – errors in ElasticSearch indexing when value is not [...]

OTRS Survey 7 Patch Level 9

October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Survey module 7 patch level 9.   What’s New Updated translations, thanks to all translators. Updated minimum framework version to OTRS 7.0.12. [...]

OTRS TimeAccounting 7 Patch Level 11

October 04, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS TimeAccounting 7 patch level 11.   What’s New Updated minimum framework version to OTRS 7.0.12. Bug Fixes —   OTRS On-Premise customers should [...]

OTRS MasterSlave 7 Patch Level 12

October 04, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS MasterSlave module 7 patch level 12.   What’s New Updated framework files to 7.0.12. Bug Fixes Bug#14780 – MasterSlave dynamic field is [...]

OTRS Business Solution™ 6 Patch Level 22

September 06, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 6 Patch Level 22. Bug Fixes Fixed: Appointment shows agents which are already invalid (bug#14727). Fixed: Breadcrumb text of dynamic field contact [...]

OTRS Business Solution™ 5s Patch Level 34

September 06, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS Business Solution™ 5s Patch Level 34. Please note that from now on we will only officially support OTRS 6 and following versions for regular [...]

OTRS::ITSM Module 7 Patch Level 11

September 03, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 11.   What´s New — Bug Fixes Bug# 14682 – Config item edit throws server error when Warning incident [...]

OTRS 7 Patch Level 11

August 30, 2019 — OOTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 Patch Level 11.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements — Bug Fixes Bug#14758 – If activity [...]

OTRS 7 Patch Level 10

August 23, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS 7 Patch Level 10.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all [...]

OTRS::ITSM Module 7 Patch Level 10

August 23, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRS::ITSM module 7 patch level 10.   What´s New Added named unique constraint to make it easier to automatically check for database integrity. [...]

OTRS Survey 7 Patch Level 8

August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 8.   What’s New Updated translations, thanks to all translators. Bug Fixes Bug#14690 – Feedback page does not [...]

OTRS TimeAccounting 7 Patch Level 10

August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS TimeAccounting 7 Patch Level 10.   What’s New Updated translations, thanks to all translators. Bug Fixes —   OTRS On-Premise customers should obtain [...]

OTRS MasterSlave 7 Patch Level 10

August 23, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 10.   What’s New Updated framework files to OTRS 7.0.10. Bug Fixes —   OTRS On-Premise customers should [...]

OTRS 7 Patch Level 9

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 9th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Improved document search filter for customer tickets. Improved cache [...]

OTRS Business Solution™ 6 Patch Level 21

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 21th patch level release of its OTRS Business Solution™ 6. Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. [...]

OTRS Business Solution™ 5s Patch Level 33

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 33rd patch level release of its OTRS Business Solution™ 5s. Please note that from now on we will only officially support OTRS 6 and following versions for regular maintenance. [...]

OTRS::ITSM Module 7 Patch Level 9

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 9.   What´s New – Bug Fixes – Browser Support JavaScript is required to use OTRS. These browsers are [...]

OTRS Survey 7 Patch Level 7

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 7. Please note that from now on we will only officially support OTRS 6 and following versions for [...]

OTRS TimeAccounting 7 Patch Level 9

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 9th patch level release of the module OTRS TimeAccounting 7.   What’s New Updated minimum framework version to OTRS 7.0.9. Bug Fixes Follow-up fix for bug#13466: Time spans [...]

OTRS SystemMonitoring 7 Patch Level 6

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS SystemMonitoring module 7 Patch Level 6.   What’s New Added on-demand test mode configuration, and Updated minimum framework version to OTRS 7.0.9. Bug [...]

OTRS MasterSlave 7 Patch Level 9

July 12, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 9. Please note that from now on we will only officially support OTRS 6 and following versions for [...]

OTRSCloneDB 7 Patch Level 4

July 12, 2019 — OTRS Group, the world’s leading provider of the OTRS service management suite, including the fully managed OTRS solution and the ITIL® V3-compliant IT service management software OTRS::ITSM, today announces the first release of the OTRSCloneDB module 7 patch level 4.   What’s New Added on-demand test mode configuration, and updated minimum framework version to OTRS 7.0.9. Bug [...]

OTRS 7 Patch Level 8

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 8th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Enhancements Updated translations, thanks to all translators. Added Macedonian and [...]

OTRS Business Solution™ 6 Patch Level 20

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 20th patch level release of its OTRS Business Solution™ 6. Bug Fixes Follow-up fix for bug#13877 – Video call fails to be established with the latest Chrome version. How [...]

OTRS Business Solution™ 5s Patch Level 32

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 32nd patch level release of its OTRS Business Solution™ 5s.   Bug Fixes Follow-up fix for bug#13877 – Video call fails to be established with the latest Chrome version. [...]

OTRS::ITSM Module 7 Patch Level 8

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 8. Please note that from now on we will only officially support OTRS 6 and following versions for regular [...]

OTRS TimeAccounting 7 Patch Level 8

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 8th patch level release of the module OTRS TimeAccounting 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular [...]

OTRS MasterSlave 7 Patch Level 8

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 8.   Please note that from now on we will only officially support OTRS 6 and following versions [...]

OTRS Survey 7 Patch Level 6

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 6.   Please note that from now on we will only officially support OTRS 6 and following versions [...]

OTRS SystemMonitoring 7 Patch Level 5

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS SystemMonitoring module 7 Patch Level 5.   Please note that from now on we will only officially support OTRS 6 and following versions [...]

OTRSCloneDB 7 Patch Level 3

May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRSCloneDB module 7 Patch Level 3.   Please note that from now on we will only officially support OTRS 6 and following versions for [...]

OTRS 7 Patch Level 7

April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 7th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions.   Enhancements Updated translations, thanks to all translators. Follow-up: Improved [...]

OTRS Business Solution™ 6 Patch Level 19

April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 19th patch level release of its OTRS Business Solution™ 6. Bug Fixes Improved help text in the SMS transport settings. Added phone number input sanitization. Added unit test. Fixed: [...]

OTRS Business Solution™ 5s Patch Level 31

April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 31th patch level release of its OTRS Business Solution™ 5s.   Bug Fixes Maintenance release. How to Update The OTRS Business Solution™ offers you the comfort of a simple [...]

OTRS::ITSM Module 7 Patch Level 7

April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular [...]

OTRS TimeAccounting 7 Patch Level 6

April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 6th patch level release of the module OTRS TimeAccounting 7. Please note that from now on we will only officially support OTRS 6 and following versions for regular [...]