Release Notes

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OTRS Release Notes

OTRS 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 8th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Security Issues Advisory 19-09 Advisory 19-08 Enhancements Updated translations, thanks […]
OTRS Business Solution™ 6 Patch Level 20
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 20th patch level release of its OTRS Business Solution™ 6. Bug Fixes Follow-up fix for bug#13877 – Video call fails to be established with the latest Chrome version. How […]
OTRS Business Solution™ 5s Patch Level 32
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 32nd patch level release of its OTRS Business Solution™ 5s.   Bug Fixes Follow-up fix for bug#13877 – Video call fails to be established with the latest Chrome version. […]
OTRS::ITSM Module 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 8. Please note, that from now on we will only officially support versions OTRS 5 and OTRS 6 and […]
OTRS TimeAccounting 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 8th patch level release of the module OTRS TimeAccounting 7. Please note, that from now on we will only officially support OTRS 5, OTRS 6 and following versions. […]
OTRS MasterSlave 7 Patch Level 8
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS MasterSlave module 7 Patch Level 8.   Please note, that from now on we will only officially support OTRS 5, OTRS 6 and […]
OTRS Survey 7 Patch Level 6
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS Survey module 7 Patch Level 6.   Please note, that from now on we will only officially support OTRS 5, OTRS 6 and […]
OTRS SystemMonitoring 7 Patch Level 5
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS SystemMonitoring module 7 Patch Level 5.   Please note, that from now on we will only officially support OTRS 5, OTRS 6 and […]
OTRSCloneDB 7 Patch Level 3
May 31, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRSCloneDB module 7 Patch Level 3.   Please note, that from now on we will only officially support OTRS 5, OTRS 6 and following […]
OTRS 7 Patch Level 7
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 7th patch level release of OTRS 7.   Important for Upgrading Please consult our admin manual for detailed instructions. Security Issues Advisory 19-04 Advisory 19-05 Advisory 19-06 Advisory 19-07 […]
OTRS Business Solution™ 6 Patch Level 19
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 19th patch level release of its OTRS Business Solution™ 6. Bug Fixes Improved help text in the SMS transport settings. Added phone number input sanitization. Added unit test. Fixed: […]
OTRS Business Solution™ 5s Patch Level 31
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk and ITIL® V3 compliant IT Service Management (ITSM) solutions, today announces the 31th patch level release of its OTRS Business Solution™ 5s.   Bug Fixes Maintenance release. How to Update The OTRS Business Solution™ offers you the comfort of a simple […]
OTRS::ITSM Module 7 Patch Level 7
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the first release of the OTRS::ITSM Module 7 Patch Level 7. Please note, that from now on we will only officially support versions OTRS 5 and OTRS 6 and […]
OTRS TimeAccounting 7 Patch Level 6
April 26, 2019 — OTRS, the world’s leading provider of open source Help Desk software and ITIL® V3 compliant IT Service Management (ITSM) software, today announces the 6th patch level release of the module OTRS TimeAccounting 7. Please note, that from now on we will only officially support OTRS 5, OTRS 6 and following versions. […]