Tobias Kortas
OTRSmag – The OTRS Blog
for today’s leaders
OTRSmag is packed with strategies and information to help leaders excel in the areas of ITSM, Corporate Security and Customer Service.
Posts by
Tobias Kortas
20 Best Practices for IT-Change-Management
This article presents ten best practices for IT change management from ITIL® (Information Technology Infrastructure Library). It also includes ten more practices. These 20 practices give a clear overview of successful change management. This applies to IT and other fields too.
Categories
- About OTRS Group (21)
- Automation (4)
- Corporate Security (26)
- Customer Service (30)
- Developing a Corporate Culture (12)
- Digital Transformation (54)
- General (89)
- ITSM (38)
- Leadership (21)
- OTRS in Action (8)
- Processes (7)
- Using OTRS (15)